Managed Hosting & Maintenance

Yes, we think so!

If your website is crucial to your business, then you need a Website Care Plan. Does it generates sales or customer leads and revenue (or at least it should). It’s probably the most important channel through which potential customers, suppliers, potential new staff and partners will find you and engage with you online.

It is fundamental to the success of your business and you want peace of mind that it will be up and hosted online for your audience 24/7 without interruption and viewing as well as functioning as you intended.

The whole purpose of our Website Care Plans is preventative care, so we work hard to prevent anything from happening. However, in the case something does happen, Weave will respond as quickly as possible to resolve the issue and keep you informed on where things are at.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

If you have a task that is beyond what is included in your plan, we will submit a quote for you to approve separately.

However, many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at the support rate listed on your plan.

Hourly rates

When quoting new work we regularly quote fixed-rates so our clients can budget effectively.

However, in some cases we use hourly billing where tasks are small or the scope is not fully known to give our clients more flexibility to make adjustments and changes as they go.

Our standard hourly rate for development & consultation is $170/hr.

For clients on one of our plans, our rate can be as low as $125/hr.*

*Note: that this requires a minimum hourly purchase of 30 hours (don't worry, you have 12 months to use any unused time!). See Time Blocks above in the Additional Add ons section.

All software needs updating - including the software that powers your website.

More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses everyday. It’s the nature of the world we live in and unfortunately websites are an easy target.

We try to stay ahead of the game, and we will continue to make measures to keep your website safe. If the worst happens, if you have a Website Care Plan with Weave, we will be notified immediately and work on rectifying anything we can.

You can, if you have plenty of time available and have all your own plugin licenses. We advise against doing ti yourself.

Keeping your website up to date, backed up and secure can be time consuming and frankly, a little tedious.

It also takes you away from what you should be doing, like building customer relationships and driving sales.

As technology continues to evolve and there is no way you can keep abreast of all the trends and developments without allocating a lot of your time.

We provide help and support when you need it fast, so you can concentrate on running your business.

We designed and developed your website, so we know every line of code and all of the variables and combinations of things that hang together to make it work. We can edit and fix anything very quickly.

We also know the software your website is built on very well. We’ve been using it for almost 20 years and all of our websites (including this one) are built on the same software. So we are in the best position to keep your website up and running and open for business and we can do that with one of our Website Care Plans.

Your Credit Card  will be charged automatically each month via our secure Stripe gateway.

Once payment is complete we send you a tax invoice directly to your email that you joined with.

Automatic billing via Credit Card keeps our admin overheads low and allows us to offer you the best price on our services.

Can I really cancel any time?
Absolutely. We are all about a relationship with you and your website, so we would hate to see you go, but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to support@weave.co.nz, and we will immediately stop the next payment from occurring.

Moving to another provider
The cost for bundling all your files up to archive them to move to your own host is $350 +gst.

Premium Plugins
Your website may have been built using premium plugins or extensions to add needed functionality to your website. Some we install using our developer license at no cost to you. Others require yearly license renewal fees per website to keep the code updated and secure. If you select not to partake in a Website Care Plan with Weave you will be billed for the renewal fees of any premium plugins used to built your website not covered by our developer license after the first year. If you select not to renew the license we cannot be responsible for any functionality or security issues this may cause in the future.